Privacy Policy

Effective Date: June 12, 2025

HiVaulted LLC ("HiVaulted", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, platform, and related services.

1. Information We Collect

We collect the following types of personal information when you interact with HiVaulted:

• Contact information: name, email address, phone number
• Business details: branding elements, social media handles, content preferences
• Usage data: page views, features used, time on platform
• Media uploads: photos, logos, or other content you provide for post creation

Some of this information is collected automatically via cookies or third-party tools.

2. How We Use Your Information

We use your information to:

• Deliver and personalize our services
• Generate and send post previews, captions, and recommendations
• Communicate with you via text message and email for:
  • Approvals and reminders
  • Brand setup or content updates
  • Important service announcements
• Provide customer support
• Monitor platform performance and improve features
• Comply with legal and regulatory requirements

3. Text Messaging & Email Communications

Text and email communication is a core part of the HiVaulted experience. By using our platform, you consent to receive:

• Transactional messages related to post approvals, scheduling, and service alerts
• Occasional promotional updates (with opt-out available)

Text messages are delivered via Twilio, a secure SMS service provider. Standard message and data rates may apply. You may opt out anytime by replying STOP to a text or by updating your communication preferences.

4. Third-Party Services & APIs

We integrate with trusted third-party services to provide key platform functionality, including:

• Meta & Instagram APIs – to authenticate accounts and manage post scheduling
• LinkedIn API – to publish and manage professional content
• OpenAI API – to generate text suggestions, post captions, and brand recommendations
• Twilio – for secure delivery of SMS communications
• Stripe, PayPal, and Apple Pay – to securely process payments

These third parties may collect data subject to their own privacy policies. We do not control or assume responsibility for their use of your information.

5. Data Sharing & Security

We do not sell your personal information. We only share your data with third parties necessary to operate the platform or comply with the law.

We implement appropriate security measures to safeguard your information, but no system can be 100% secure. Use of our platform is at your own risk.

6. Your Rights & Choices

You can:

• Access and update your personal information
• Request deletion of your account or data
• Opt out of promotional messages via email or text
• Contact us with any questions or concerns

To exercise these rights, email us at: hello@HiVaulted.com

7. Children's Privacy

HiVaulted is not designed for use by individuals under 13. We do not knowingly collect personal data from children.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted here with the “Effective Date” noted above. Significant changes will be communicated via email or platform notices.

9. Contact Us

Have questions? Reach out anytime:
📧 hello@HiVaulted.com
‍HiVaulted LLC